Site Information

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FAQ

 
  • Shipping
  • Returns
  • Payment Information
  • General Questions
  • SHIPPING

    When will my order ship ?

    Orders with Ground Shipping will be processed and shipped in up to 2 business days. All expedited orders placed before 3:00 p.m. CST will be shipped the same day.

    Which carrier do you use ?

    We use UPS.

    How do I track my order ?

    We will send you an email that contains your tracking information once the order has been shipped.

    Do I have to sign for my package ?

    All orders over $300 will require a signature. In addition, any order that is delivered to a business address will require a signature as well.

  • RETURNS

    What is your return policy ?

    You can return items that are in its original condition (unwashed and unworn) with tags in tack unless it is a sale items which in that case is deemed non returnable. We do not pay for shipping on returns unless it is a damaged item. Non-clothing items such as jewelry, handbags and scarves are non-returnable. All return/damages request must be made within 3 days upon delivery of merchandise.

    I have a damaged item, what do I need to do ?



    Please take TWO pictures of damaged product and email to info@getglamology.com. One is a detailed picture of the damaged part with the item description and the other is a full picture of the item. Upon receiving the picture of the damage, you will be sent a return-shipping label. A store credit or replacement will be issued at that time.

    How long does it take for me to get a store credit/refund ?


    It will take 1-3 business days to process store credits/refunds from the date your merchandise is received.

    Can I return final sale items ?

    No, we don't accept returns or exchanges on sale merchandise.

  • PAYMENT INFORMATION

    Is it secure to enter my credit card information on your site ?



    Yes it is! Orders that are placed on our site are all encrypted using SSL technology to ensure that your transactions are protected.

    What forms of payment do you accept ?





    We accept all forms of credit cards and debit cards. For international customers, we take bank wire transfer only.

  • GENERAL QUESTIONS

    What is a Pre-Order ?



    A Pre-Order means the merchandise is coming soon and may be reserved before it is available for shipment (Must paid in full).


    I saw an item on the website and it is no longer there. Why ?





    Item quantities are limited and are removed from the site once they are no longer available for purchase.



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